We do not offer any refunds for our products, we do however allow a 1 time exchange/store credit if you are not happy with the size, color or style.

To make an exchange:

  • To begin an exchange, please contact us at genau.label@gmail.com with your order number and reason for exchange so we can discuss your options with you.
  • Once your request has been approved, you will receive return instructions via email.
  • You/Buyer will be responsible for the arrangement and cost of shipping and delivery back to our facility (we are able to help you acquire a return-label with USPS, however at your cost)

Once we receive your merchandise and confirm it is in the perfect condition with original packaging we will handle the exchange.

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Please note all final sale items are not eligible for exchange. Sale items, including items purchased with a discount of 15% or more are not eligible for exchange. 

For sanitary reasons please try on swimwear over your underwear, we do not accept returns that are worn or are soiled/stained.

Thank you

Genau Label by Max ID NY