We do not offer any refunds for our products, we do however allow a 1 time exchange/store credit if you are not happy with the size, color or style.

To make an exchange:

  • To begin an exchange, please contact us at genau.label@gmail.com with your order number and reason for exchange so we can discuss your options with you.
  • Once your request has been approved, you will receive return instructions via email.
  • You/Buyer will be responsible for the arrangement and cost of shipping and delivery back to our facility (we are able to help you acquire a return-label with USPS, however at your cost)

Once we receive your merchandise and confirm it is in the perfect condition with original packaging we will handle the exchange.


Please note all final sale items are not eligible for exchange. Sale items, including items purchased with a discount of 15% or more are not eligible for exchange. 

For sanitary reasons please try on swimwear over your underwear, we do not accept returns that are worn or are soiled/stained.

Thank you

Genau Label by Max ID NY